Privacy policy

Privacy policy

Purrpod collects only the personal information it needs to take, ship and support your order, and we never sell it for money. Last updated: 5 October 2026.

Who we are

This store is operated by TLEcom Limited, trading as Purrpod, [registered address], company number [number]. We are the data controller for the information described here. ICO registration number: [number, if applicable]. Contact us at purrpod@gmail.com.

What we collect

• Order details: your name, email address, delivery and billing address, phone number and the items you ordered.
• Payment information: card and payment details are entered directly with our payment providers. We never see or store your full card number.
• Messages: emails and other messages you send to us.
• Device and browsing data: your IP address, browser, device type, pages viewed and how you reached our site, collected through cookies and similar tools.
• Marketing preferences: whether you have signed up for our emails.

How we use it

• To process and deliver your order and take payment.
• To answer your questions and handle returns and refunds.
• To prevent fraud and keep our store secure.
• To improve our website and understand which products people like.
• To send you offers and updates by email, only if you opted in. You can unsubscribe at any time.

Our legal basis (UK and EU customers)

We use your information to carry out our contract with you, to meet legal obligations such as tax records, for our legitimate interests in running and improving the store, and, where needed, with your consent.

Who we share it with

• Our store platform and payment providers, such as Shopify and its payment partners.
• Suppliers, fulfilment partners and couriers, who receive your name, address and phone number so they can pack and deliver your order. These may be located outside your country.
• Analytics and marketing tools, such as [list the tools you use, for example Google Analytics, Meta Pixel, TikTok Pixel].
• Professional advisers, and authorities where the law requires it.

We do not sell your personal information for money.

International transfers

Your information may be processed in countries outside the UK, EU or US, including by our suppliers and service providers. Where we can, we use approved safeguards so your information is protected to the standard of your home country.

Cookies

We use cookies to keep your basket working, remember your preferences and measure how the site is used. You can block or delete cookies in your browser settings, though parts of the store may stop working. Where the law requires it, we ask for your consent to non-essential cookies.

How long we keep it

We keep order and accounting records for 6 years, as tax law requires. Marketing details are kept until you unsubscribe. Other information is deleted when we no longer need it.

Your rights

• UK and EU customers: you can ask to see, correct, delete, restrict or move your information, object to our use of it, and withdraw consent at any time. You can complain to the UK Information Commissioner's Office at ico.org.uk.
• California residents: you can ask what personal information we hold, ask us to delete or correct it, and opt out of any sharing of your information for advertising. We will not treat you differently for using these rights.
• To use any right, email purrpod@gmail.com. We may need to confirm your identity first, and we reply within one month.

Security

We use reasonable technical and organisational measures to protect your information. No online service is completely secure, so we cannot guarantee absolute security.

Children

Our store is not aimed at children under 16, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Questions? Email purrpod@gmail.com.